Career Opportunities

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1. Quality Assurance & Quality Control Executive

(Selangor – Shah Alam)

Responsibilities:

  • To conduct quality control testing and inspection on all home brands products & materials (bulk, packaging, finished product) accordingly to ensure product quality
  • To source, coordinate and liaise with external testing lab for product screening as part of quality control requirement
  • To manage and control retention samples, testing equipment and retention room
  • To create and file report for all QC rejection cases
  • To ensure the QC SOP is adopted in daily routine and the QC forms are well maintained and updated whenever necessary
  • To compile necessary quality assurance document from the manufacturer / contract packer for each product launch
  • To work with Product Development & sourcing team the quality assurance standard & guideline as well as its implementations during product development and sourcing
  • To investigate complaint and non-conformance issue jointly with procurement & product development team
  • To audit & document new suppliers & manufacturers
  • To perform routine onsite audit to existing supplier or as and when needed and submit an audit report.
  • To assure on going compliance with quality and industry regulatory requirement
  • To support regulatory team on document requested by the local authority
  • Take charge of the team Administrative work
  • Any other task that the superior may assigned

Requirements:

  • Candidate must possess at least a minimum Diploma / Degree in Science, Biochemistry, Chemistry, Biology, Biotechnology and other related discipline.
  • Candidate with 1-2 years’ experience in QC & QA in cosmetic industry is an added advantage
  • PC literate and knowledge of Microsoft Office (work, excel and powerpoint)
  • Language(s) : English; Prefer with Chinese & Malay.
  • Fresh Graduates are welcomed to apply the job.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

2. MIS Executive / Senior Executive

(Selangor – Shah Alam)

Responsibilities:

  • Provide 1st level of support to end users.
  • PC and hardware support for HQ and Salons.
  • Ensure all hardware and software is running with optimum performance.
  • Support and monitor Salon’s CCTV system to minimise downtime.
  • Coordinate with vendor / service provider for hardware warranty claim and repair.
  • Manage and monitor all routine backup is completely done and on time.
  • Any Web related support & update upon request.

Requirements:

  • Candidate must possess at least a Bachelor’s Degree in Computer Science/ Information Technology/ Business Information System.
  • Minimum 2 years working experiences on support and troubleshooting.
  • Good technical knowledge and business oriented.
  • Experience in retail industry will be an added advantage.
  • Requires strong hardware and network troubleshooting skills.
  • Good knowledge server and client environment.
  • Experience in configure and monitor policies and procedures in firewall and operating system.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

3. Digital & Social Media Coordinator/ Executive

(Selangor – Shah Alam)

Responsibilities:

  • Develop and manage the daily social media content & marketing calendar for all regional countries, to ensure all content is relevant and engaging by cross-promoted on relevant platforms.
  • Manage, analyse and optimise of the customers’ retention campaigns via push notifications & emails’
  • Work closely with internal team members, vendors and regional countries to create innovative and integrated social media campaigns in support of products, brands, and marketing initiatives that are engaging, build community and drive sales.
  • Collaborate with ecommerce marketplaces in regional countries to list in suitable products in potential marketplaces
  • Provide thoughtful and timely responses and coordinate with regional countries’ marketing team as needed to attain necessary information for responding.
  • Stay current with new advances in social media marketing, best practices and the competitive landscape to identify potential challenges and opportunities.
  • Support Live Chat for regional countries include Malaysia.

Requirements:

  • Candidate must possess at least a Bachelor’s degree in business management / mass communication or related area of study.
  • Good interpersonal skills, sales management and business oriented.
  • Experience in B2C ecommerce business will be an added advantage.
  • Experience with social media platforms, including but not limited to, Twitter, Facebook, LinkedIn, Google+, YouTube, Instagram, Pinterest, Blogs and more.
  • Excellent, professional written and verbal communication skills in English, Chinese & Bahasa
  • Able to multitask and prioritize tasks

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

4. Operation Executive (Northern region)

(Selangor – Shah Alam)

Responsibilities:

  • To provide operation administrative support to all outlets in daily business operation and liaise with mall to resolve and follow-up for outlets operational issues.
  • Plan, organize and perform Centre Stocks Audit and Machine Audit as per schedule.
  • Working closely with Project Team and Sales Team, from planning to WIP execution for all projects such as new outlet opening, renovation, relocation and arrange contractor for outlets maintenance work.
  • Coordinate with all outlets and liaise with HQ office for outlets facilities such as computer hardware, MePos system, credit card terminal issue, phone line application / termination / transfer.
  • Coordinate for various license application and renewal, such as business license.
  • Assist Area Manager to liaise with supplier on all printing materials and request quotations for approval.
  • Coordinate with all outlets and liaise with education team on training schedule and details.
  • Provide support to frontline when necessary, such as confirm customer appointment, attend walk in customer and documentation.

Requirements:

  • Candidate must possess at least a Diploma/ Degree in Business Studies/Administration/Management or related discipline.
  • At least 1-2 years of working experience in related field, preferably in retail / skin care industry.
  • Able to write and communicate in Chinese and English
  • Proficient in Microsoft Excel & Word.
  • Able to work independently and work with the team
  • Strong in execution and follow-up skills
  • Possess own transport & willing to travel extensively within Penang areas.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

5. Customer Service Manager

(Selangor – Shah Alam)

Responsibilities:

  • To design and contribute customer services training and recommendations to strategic plans and review.
  • To conduct strategic program to improve Customer Experience index ie Customer Survey, Mystery Shoppers, etc
  • Implementing customer services standard, resolving problem, identifying trends, determining customer services training system improvement and implementing change.
  • To achieve high standard of service quality across all outlets and provide coaching and training for customer service related improvement program (including telemarketing and telephone etiquette).
  • Monitoring and advice on the customer services management system, produce data, and to generate all reports related measuring against required.
  • Liaise and work closely with sales team to ensure the customer services management system is functioning well to improve and achieve customer services experience
  • Working closely with Centre Manager and educator to investigate and solve customers’ complaints
  • Providing immediate help, advice and solution to customers, to meet their satisfaction.
  • Handling customer enquiry via email, facebook or call in.
  • Communicating courteously with customers by telephone, e-mail, letter and face to face.
  • Keeping accurate records of discussions or correspondence with customers.

Requirements:

  • Candidate must possess at least a Diploma / Bachelor’s Degree in related discipline.
  • At least 5 years’ experience in customer service, preferably in Beauty Salon environment
  • Good oral and written communication and presentation skills in multiples languages (English, BM, Mandarin and local Chinese dialects)
  • Computer literate
  • Pleasant personality with excellent PR skills ( internally and external ) and organisational skills
  • Able to coach, train and role model on best customer service practices
  • Good time management, prioritise workload demands and lead by example
  • Well-groomed with good complexion and friendly demure
  • Problem solving, diagnostic and observant
  • Willing to travel and able to work under pressure and a flexible team player in order to adapt to varying and changing demands

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

6. Customer Service Officer

(Selangor – Shah Alam)

Responsibilities:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle customer feedbacks, provide necessary support in resolving the feedbacks by obtaining and evaluating relevant information
  • Process orders, applications and requests from dealers
  • Managing logistics flow and keep dealers posted on status
  • Direct requests and unresolved issues to the designated resource
  • Manage dealer’s accounts and adhere to an indoor sales target
  • Travel to visit dealers office as and when required
  • Eventing support when required

Requirements:

  • Candidate must possess at least a SPM / STPM / Diploma in related field.
  • At least 1 year(s) of working experience in the related field is required, preferably in beauty and skin care industry.
  • Good team player.
  • Pleasant personality and good in communication skill.
  • Able to write and communicate in Mandarin, English & Bahasa Malaysia.
  • This position is based at HQ office.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

7. Visual Merchandiser

(Selangor – Shah Alam)

Responsibilities:

  • To conceptualize design ideas for displays on a) permanent generic b) seasonal & c) events and activities according to the Corporate Salon direction.
  • In charge of campaign launch windows, display and props allocation / sourcing of props / outlet visual merchandising update, ensuring staff adhere to overall merchandising guidelines.
  • To ensure that outlets adhere to daily visual Merchandizing SOP.
  • To ensure set up & branding is executed effectively & reflect brand concepts clearly.
  • To manage in-store merchandizing inventory & tracking of all display props.
  • Make regular store visits, working with key store staff and helping to develop their understanding of display presentation and provide report after visitation.
  • To maintain & update store profile report for regional consistency.
  • Understand in making best use of space and lighting creatively
  • Able in setting up displays, dressing outlet and arranging props, posters and others display items independently.
  • Able to guide and teach sales staff how goods & Items should be displayed.
  • Maintain and up keep all key stores regularly.
  • To work within budget provided and deadline given.
  • Support Visual Merchandise for Adhoc events: PR events, blogger and other events

Requirements:

  • Candidate must possess at least a Diploma / Degree in Art/Design/Creative Multimedia, Graphic Design, Mass Communications or related discipline.
  • At least 2-3 years working experience in store Visual Merchandising
  • Strong knowledge in merchandising and current retails trend principles.
  • Good commercial sense with a strong attention to detail
  • Able to work independently with minimum supervision and meet tight deadlines
  • Good communication skills
  • Able to write and read in Chinese and English

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

8. Beauty Trainer

(Selangor – Shah Alam)

Responsibilities:

  • To conduct centre coaching and provide centre support to achieve company goals.
  • To work closely with other education team members to define the learning objective, method and training materials.
  • To deliver technical training and product training as per schedule at HQ office.
  • To coach and guide salon staff on both skill and retail training at salon outlets.
  • To evaluate the effectiveness of training delivered and follow up on post-training.
  • To support promotional roadshow and company’s events from time to time.

Requirements:

  • Candidate must possess at least CIBTAC / CIDESCO certificate or relevant discipline.
  • At least 2-3 years’ related experience, preferably those from beauty / skin care industry
  • Good communication and people skill
  • Good complexion
  • Computer literate
  • Possess own transport and willing to travel extensively during weekends when required
  • Able to speak and write in English, Mandarin and Bahasa Malaysia

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

9. Talent Acquisition Manager

(Selangor – Shah Alam)

Responsibilities:

  • Partner GM HR to design, develop, implement and support in talent acquisition strategy
  • Develop a talent acquisition team and manage relationships with the respective business units and their hiring managers
  • Responsible for all aspects of recruitment for all levels of staff including floor staff
  • Support regional recruitment through talent mapping
  • Adopt the market best practices in recruitment and continuously explore various and new channels of recruitment to fulfill vacancies
  • Continuous improvement in recruitment processes
  • Constant upkeep on market intelligence
  • Responsible for on-boarding and off-boarding employees

Requirements:

  • Candidate must possess at least a Bachelor’s Degree in Human Resource Management, Business Administration or relevant discipline.
  • At least 8 year(s) of working experience in HR areas.
  • Good interpersonal skills and negotiation skills.
  • Analytical, strategic and strong in planning
  • Good written and oral communication in both English and Mandarin.
  • strong network and excellent social media knowledge

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

10. Warehouse Assistant

(Selangor – Shah Alam)

Responsibilities:

  • To assist in the warehouse daily operational activities.
  • To organize, stock, pack and re-arrange goods as and when required.

Requirements:

  • Candidate must possess at least SPM qualification.
  • Honest, hardworking and pleasant personality.
  • Required languages: English and Bahasa Malaysia.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

11. Internship for Marketing Students

(Selangor – Shah Alam)

Responsibilities:

  • Involve in execution and implementation of marketing activities
  • Assist in marketing events from time to time
  • Assist in marketing administration functions
  • Participate in market survey, research and project

Requirements:

  • Candidate must possess or currently pursuing a Bachelor’s Degree in Marketing/ Business Administration/ Mass Communication or relevant discipline.
  • Pleasant personality and good communication skills.
  • Creative, energetic and good team player
  • Able to converse and write in English, Malay and Chinese.
  • Applicants must be willing to work at Bukit Jelutong, Shah Alam.
  • 4 positions available

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

12. Trainer / Senior Trainer

(Selangor – Shah Alam)

Responsibilities:

  • Conducts seminars and training for hair colors, styling, hair wellbeing, products knowledge, trend updates and other program that is relevant to improve hairstylists overall performance.
  • To always maintain knowledge of color & perm theory and the physiology of hair and scalp.
  • Periodically verify the educational program/calendar is consistent with the marketing & sales plan.
  • Work closely with marketing team to organize new products launches with the philosophy of the brand.
  • As the main contact for all education related questions/issues.
  • To update the country’s Methodology book, pwp, workbooks (and make the translation, in cases of needs).
  • To support in testing new product with feedbacks to the company.

Requirements:

  • 10 years working experience of which 5 years must be in education in Hair Care Industry.
  • Professional Diploma in Hairdressing / Hair Design.
  • Strong personal skills in communication both verbal and via mail.
  • Good organization skills in setting up Train The Trainer program and other training courses.
  • Strong passion for education and to educate hairdressers.
  • Ability to educate any size class, from small to big.
  • Independent and also able to work with other departments.
  • Able to write and read both English and Chinese.
  • Willing to travel.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

13. Business Development Executive

(Selangor – Shah Alam)

Responsibilities:

  • To achieve yearly sales budget, development of distribution channels (new and existing) and consistently meeting the company’s goals.
  • To coordinate, execute and support in all company-related events for publicity and promotions of the company’s products and services.
  • To identify, negotiate and secure new distribution channels within the territory for future expansion plans.
  • To provide the highest level of professionalism to ensure mutual satisfaction and long term business ties with all distribution outlets.
  • To ensure that all sales, marketing and educational related activities are executed accordingly within the specified time frame.
  • To communicate with the Sales department staff that the company’s policies, programs and procedures are being implemented on a timely and proper basis.

Requirements:

  • Candidate must possess at least a Degree / Diploma in any business related disciplined.
  • 1 – 2 years relevant experience, preferably those from beauty industry / hair industry.
  • Possess own transport and willing to travel extensively.
  • Dynamic, energetic and sales oriented.
  • Preferably Executives specializing in Sales and Business Development.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017

14. Beauty Therapist

(Selangor – Shah Alam)

Responsibilities:

  • Provide facial treatments to customers.
  • Follow up appointment and maintain good relationship with new and existing customers.
  • Advise and provide solutions to customer pertaining to facial program.
  • Play a part to keep salon clean and tidy (e.g treatment rooms/ preparation area/ spa).
  • Vacancies are available at Kuala Lumpur, Selangor, Penang, Malacca and Johor outlets.

Requirements:

  • Candidate must possess at least a SPM or Professional Beauty Certificate.
  • At least 1 year of working experience in beauty industry will be added advantage.
  • Pleasant looking and good communication skill.
  • Required language(s): Bahasa Malaysia, Mandarin, English.

Interested candidates please apply online or email to hr@estheticsgroup.com

Closing date – 31/05/2017